Products are accepted and delivered on weekdays between 08:00 and 17:30. No service is provided on Fridays between 12:30 and 14:00.
Before sending products, a warranty check must be made on our website. Products must be delivered in antistatic protection or boxed.
The decision to accept or reject products becomes final after inspection by our service.
Products whose processing is complete are handed over in exchange for the "Fault Tracking Form".
If the fault tracking form is lost, products are handed over in exchange for a copy of an ID card and a written statement.
No responsibility is accepted for products not collected from our service within 90 days.
The warranty and service status of products can be tracked on our website.
Products without a serial number must be delivered with a copy of the purchase invoice and the warranty certificate.
Terms for sending products by courier:
When faulty products are sent by the consumer from outside Istanbul or from the European side of Istanbul "via Yurtiçi Kargo (Customer Code: 262244793)", shipping costs are paid by our company.
If products sent by courier are damaged during transport, a "Cargo Damage Report" must be drawn up with the courier company.
